Support
EXG Technical Support
At EXG Solutions we recognize the time sensitive nature of your business. We have been in the situation with other Internet providers where we needed help - and ended up sitting on the phone for hours. Rest assured - that will never happen if you are an EXG solutions client. We pride ourselves on the responsiveness of our trained and experienced technical staff. When you submit a help request to us online or by phone - it will be dealt with as soon as it is received, and you will be contacted for more information, or with your solution as soon as it has been completed.
Web hosting clients have the option of purchasing emergency response packages of 12, 4, or 1 hour response times. These guarantee that if you have a non-service related problem (such as a database error or memory problem) that an EXG Solution technician will be on call to help you, night or day.
We are currently in the process of enhancing our web support facilities. In the meantime please feel free to contact our technical support hotline at:
204 799-3237
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EXG Solutions Webhosting Service Performance Reporting
Contact Information
Technical Support
Technical support requiring an immediate response during normal business hours (8:30am – 5:00pm Mon-Fri), contact EXG Solutions Support Line (204) 947-7115
Technical support requiring an immediate response after normal business hours (5:00pm), contact EXG Solutions Support Line (204) 799-3237
Website Service Performance Issues & Inquires
During normal business hours (8:30am to 5:00pm Mon-Fri) customers experiencing Website Performance issues are required to contact EXG Solutions Support Line (204) 947-7115
After Hours – Website performance issues customers contact EXG Solutions Support Line at (204) 799-3237
To provide you with the best service possible please have the following information available.
- . Description of the problem
- . All error messages displayed
- . What you were doing previous to the incident
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